Special Advisors

Dr. Jules Benson is an experienced executive in the animal health field. Before coming to Nationwide’s pet health insurance unit, he was on the start-up team of a pet health company, and then assisted other veterinary and medical companies as an executive specializing in healthcare marketing and strategy. A licensed veterinarian, Dr. Benson is a graduate of the University of Liverpool’s school of veterinary medicine. He has been active in conservation efforts in Africa, and he worked in clinical practice before moving into the pet health industry as a leader. As AVP Veterinary Relations at Nationwide, Jules speaks with insight and experience on animal health industry trends, start-ups, innovation and strategic planning and, of course, on veterinary medicine.

Logan Bitter is the Director of Pet Insurance, Actuarial Services for Physicians Mutual Insurance Company where he is responsible for the development, pricing, design, and implementation of the company’s first Pet Health Insurance offering. Logan is passionate about pet insurance and NAPHIA’s mission and has worked in the pet insurance industry for over 5 years. Prior to his time at Physicians Mutual, Logan was the lead pet insurance actuary for the IHC Group, helping the company expand to offer 5 different pet insurance programs.

Prior to his pet insurance experience, Logan spent a decade working in various other insurance products and worked for Mercer consulting, IA American, and Assicurazioni Generali. Before working in insurance, Logan worked as a statistical consultant with the University of Michigan. Logan has a degree in Actuarial Science from Brigham Young University and resides in Gilbert, AZ with his wife, Anissa, and their dog, Remington.

Tim Graff has been involved with Trupanion in various capacities since its formation. Having previously served as Trupanion’s Board Member, Tim was instrumental in forming NAPHIA’s Research and Benchmarking Committee, co-chairing and working with the association’s consulting actuaries until 2022. During this time Tim helped to develop and evolve the industry’s premier benchmarking initiative ‘NAPHIA’s State of the Industry Report’, and currently serves as a special advisor to the committee. Tim brings to these roles more than 40 years of experience, having worked in all aspects of the insurance industry as an underwriter, reinsurer and broker. Originally from the UK, he operated businesses in the Middle East and Far East for 8 years before ultimately relocating to the US.

Dennis is a founding member of NAPHIA, having served as both the Board President, and Treasurer before his retirement from at Crum & Forster Pet Insurance Group™ in December of 2019. Now as a consultant to C&F, Dennis continues to lead NAPHIA’s Regulatory Committee initiatives.

Dennis’ expertise encompasses strategic planning, forecasting, business development, re-engineering, and more. With the mantra of “never give up” and a belief in sweating the details, Dennis has always employed a caring and enthusiastic approach to leadership.

Dennis holds a B.Com degree in business administration and accounting, and a B.ACC degree in Maccounting and computer science from the University of the Witwatersrand, in Johannesburg, South Africa. Dennis and his wife Jenny have two daughters and two rescue dogs, Charlie and Alice.