Executive

Rick Faucher

Rick Faucher, The Connected Pet Company

President/Treasurer
Chair, Membership Committee

Rick Faucher is the CEO and Co-Founder of The Connected Pet Company, LLC, a one-of-a-kind, multi-pronged digital marketing and insurance brokerage agency focused on connecting pets and their human parents to pet health insurance solutions, products and related services. The Connected Pet Company is dedicated to helping pets thrive and live the longest, happiest lives possible.  

Prior to joining his co-founders in forming The Connected Pet Company, Rick was the President of the Pet Health Division at Independence American Insurance Company (IAIC), a member of the IHC Group, and also served as an officer of IHC Specialty Benefits, a sales and marketing agency within the IHC Group. While at IHC, Rick expanded IHC’s pet insurance operations through leading the acquisitions of Petpartners, Inc. and PetPlace.com, the creation of MyPetInsurance.com, and by increasing its underwriting footprint as a carrier for plans offered and administered by Pets Best Insurance Services, LLC, PetPartners, Inc (including the AKC Pet Insurance brand), PetFirst Healthcare, LLC (MetLife Company), and Figo Pet Insurance, LLC.

Rick was a part of the IHC Group’s executive management team for over 22 years, holding various senior executive positions in the areas of product management, sales, marketing and operations, including Chief Operating Officer at one of IHC Group’s administration companies. Prior to that, he served in management roles at Celtic Life Insurance Company, Star Marketing & Administration Inc. (Starmark) and Golden Rule Insurance Company.

A graduate of  the University of Wisconsin-Madison with a degree in Economics, Rick is also a Fellow, Life Management Institute (FLMI), and holds the designation of Health Insurance Associate awarded by America’s Health Insurance Plans (AHIP). He has been a member of the board of directors for the North American Pet Health Insurance Association (NAPHIA) since 2014.

Rick is a lifelong pet parent. He and his husband currently reside in Phoenix, Arizona, along with their pets Parker, a rescued long-haired miniature dachshund, and newest family member, Piper, a mini goldendoodle puppy.

Robert Capobianco

Robert Capobianco, Independence Pet Group (IPG)

Vice-President
Chair, Regulatory Committee

Bob Capobianco is Senior Vice President of Industry & Government Relations at Independence Pet Group. A natural born leader and strategic thinker, he can often be found with sleeves rolled-up in deep discussion about a particular area of the business. It’s this drive to fully dissect a topic, in the trenches with the team, that makes Bob an inspiring, effective leader.

Prior to joining the team in 2019, Bob spent 14 years at American Modern Insurance, serving in various leadership roles, including Vice President of the company’s pet health insurance program.

Bob has a B.A. in economics from Vanderbilt University and an M.B.A. from Rollins College. He and his wife, Barbara, have two adult children and share a home with their cat, Hank.

Logan Bitter, Physicians Mutual Insurance Company

Secretary
Co-Chair, Researching and Benchmarking Committee

Logan Bitter is the Director of Pet Insurance, Actuarial Services for Physicians Mutual Insurance Company where he is responsible for the development, pricing, design, and implementation of the company’s first Pet Health Insurance offering. Logan is passionate about pet insurance and NAPHIA’s mission and has worked in the pet insurance industry for over 5 years. Prior to his time at Physicians Mutual, Logan was the lead pet insurance actuary for the IHC Group, helping the company expand to offer 5 different pet insurance programs. 

Prior to his pet insurance experience, Logan spent a decade working in various other insurance products and worked for Mercer consulting, IA American, and Assicurazioni Generali. Before working in insurance, Logan worked as a statistical consultant with the University of Michigan. Logan has a degree in Actuarial Science from Brigham Young University and resides in Gilbert, AZ with his wife, Anissa, and their dog, Remington. 

Kristen Lynch, NAPHIA

Executive Director

Since joining NAPHIA as its Executive Director in early 2010, Kristen has played an integral role in helping the organization expand from just a handful of members, to become a dynamic international trade association, with 30+ members and representing an industry that produced more than $3 billion U.S. in annual gross written premium in recent years.

With her ability to look ahead and connect the dots, Kristen has played a stewardship role in branding and evolving NAPHIA. Whether she is hosting large Board meetings and conference events across the United States and Canada, developing new programs, publishing industry reports or launching campaigns, she loves the challenge, variety and autonomy of working with the NAPHIA Board and greater membership. Kristen thrives in the exchange of ideas, in bringing together many viewpoints and in creating a welcoming environment that is built on respect and rooted in collegiality. Her deep belief in the value of pet insurance is where she feels she can leverage her greatest strengths.

Kristen is also President & Director of Strategy for KIK Partners, a brand, creative and public affairs agency. As a senior consultant, Kristen provides business development, brand, and marketing strategy expertise to entrepreneurs, executives and senior leadership teams across a broad range of industries and markets, for businesses and non-profit organizations. She brings the insight she gains from this work and her unparalleled entrepreneurial spirit to the pet insurance and pet health space through her role in NAPHIA. 

Due to lifelong allergies, Kristen was never able to have a pet. When she first began working in pet insurance, it felt inauthentic not to have one, so she decided to give it a go. It appears that falling in love with a pet can overcome anything so she now has two dogs – Dash and Tabby – who rule the home that she shares with her partner, Gerry.