Rick Faucher

Rick Faucher

Chair, Membership Committee
Co-Chair, Regulatory Committee

Rick Faucher is the President of the Pet Health Division at Independence American Insurance Company (IAIC), a member of the IHC Group. Rick is also an officer of IHC Specialty Benefits, a sales and marketing agency within the IHC Group that provides both pet insurance and an extensive portfolio of human health and ancillary products to the marketplace.

As the head of IHC’s Pet Health Division, Rick is responsible for the pet insurance products underwritten by IAIC and offered and administrated by Pets Best Insurance Services, LLC, PetPartners, Inc (including the AKC Pet Insurance brand), PetFirst Healthcare, LLC, and Figo Pet Insurance, LLC. In addition, the Pet Health Division oversees the brand PetPlace.com, an online destination serving over 10,000 articles of pet health information to nearly 15 million pet parents each year, and MyPetInsurance.com, a comparative pet insurance quoting experience for pet parents.

Rick has been part of the IHC Group’s management team for over 21 years, holding various senior executive positions in the areas of product management, sales, marketing and operations, including Chief Operating Officer at one of IHC Group’s administration companies He brings over 30 years of experience in the insurance industry having started his career while in college with WPS Health Insurance. He graduated with a degree in Economics from the University of Wisconsin-Madison and joined Golden Rule Insurance Company selling insurance products to the brokerage community in Chicago. He went on to join Starmark’s group underwriting team, and then on to Celtic Life Insurance Company where he held the position of Director of Marketing before joining the IHC Group.

A Fellow of the Life Management Institute, Rick also holds the designation of Health Insurance Associate awarded by America’s Health Insurance Plans (AHIP). He has been a member of the board of directors for the North American Pet Health Insurance Association (NAPHIA) since 2014.

Rick is a life-long pet parent. He and his husband currently reside in Phoenix, Arizona along with their three dachshunds, Max, Daisy and Parker.

Rob Jackson

Rob Jackson

Vice President
Chair, Events Committee

Rob is the Co-Founder and Chief Pet Protector of Healthy Paws Pet Insurance and Foundation leading product development, insurance underwriting, strategic partnerships, customer care, and claims management.

Prior to forming Healthy Paws, Rob was the President & COO of Trupanion Pet Insurance. Rob also was the founder and CEO of OUM & Associates, a national liability insurance MGA for allied healthcare providers which was acquired by Aon in 1994. Rob began his career of over 30 years as an entrepreneur and insurance executive with General Reinsurance Corporation.

Rob graduated from Indiana University with a Bachelor of Science degree in Business Administration. Passionate about giving back to the community, Healthy Paws Foundation is a natural extension of Rob’s interests as he had also founded Partners in Education and Home Court NW, two non-profit organizations serving youths of Greater Seattle.

Robert Capobianco

Robert Capobianco

Chair, Fraud-Prevention Committee

Bob Capobianco is Senior Vice President of Crum & Forster Pet Insurance Group™. A natural born leader and strategic thinker, he can often be found with sleeves rolled-up in deep discussion about a particular area of the business. It’s this drive to fully dissect a topic, in the trenches with the team, that makes Bob an inspiring, effective leader.

Prior to joining the team in 2019, Bob spent 14 years at American Modern Insurance, serving in various leadership roles, including Vice President of the company’s pet health insurance program.

Bob has a B.A. in economics from Vanderbilt University and an M.B.A. from Rollins College. He and his wife, Barbara, have two adult children and share a home with their cat, Hank.

Lane B. Kent

Lane B. Kent


Lane is a passionate, energetic and seasoned insurance industry executive with deep domain knowledge in various Life, Health, Accident and Annuity products and most recently Pet Insurance. In his role as President of IHC’s pet division, Lane is responsible for all the facets of the company’s pet insurance programs.

Prior to joining IHC Lane was concurrently President of Southern Guaranty Insurance Company (SGIC) and President of Premier Administrative Solutions, a full services Third Party Administrator of various health and accident products. Lane’s experience includes roles as; President of Insurance Administrative Solutions, LLC., a niche administrator of Medicare Supplement, Critical Illness, and Life Insurance, and Univita/LTCG as President of the industry leading Long Term Care Insurance TPA.

Early in his career Lane spent a combined fourteen years with Mutual of Omaha and then New York Life in leadership and executive roles that included the disciplines of product development, distribution management, market and sales.

Lane is a graduate of the University of Nebraska, Lincoln with a Bachelor’s of Science in Psychology and the Distinguished Graduate Certificate in International Relations from Creighton University. Lane lives in Edina Minnesota with his wife Melissa, and has two daughters at the University of Alabama, Emily and Lucy.