SPEAKERS AND SESSIONS
Inside Out
Thursday, October 24, 2024
9:00 a.m. – 9:35 a.m.
NAPHIA released its first State of the Industry (SOI) Report in 2012, which also incorporated data from 2009-2011. Each year since, participating NAPHIA members complete a comprehensive benchmarking survey, and the results are then aggregated and analyzed by Willis Towers Watson, before NAPHIA publishes the report. The public ‘Highlights’ version are shared on naphia.org, whereas the private version is only shared internally with eligible NAPHIA members.
Laura’s presentation marks the first ever review and synthesis all of the compiled research, identifying pivotal trends and connecting the dots on key takeaways and findings gleaned from 14+ years of NAPHIA benchmarking data. She’ll include some important trends to watch, plus ‘insider insights’ from both the pet health and broader insurance industries.
Laura Bennett was heavily involved in designing the SOI Report, and combines this deep understanding with a wide-ranging perspective that ensures she’s the ideal expert to bring together all the data and insights into this unique and exclusive overview analysis. Join Laura as she shines a light onto the growth and evolution of this highly specialized industry; there are sure to be some great takeaways and surprises in store.
Presenter
Laura Bennett
Principal – Gosling’s Leap
Laura Bennett is a pioneering leader in the digital consumer insurance sector, known for her expertise in strategy, product design, and culture-building leadership.
In 2003, she co-founded and led Embrace Pet Insurance for 14 years, building an insurtech MGA that reimagined pet insurance products and the digital customer experience in the US. Her visionary approach to product development and customer experience set industry standards, including pet accident/illness and wellness product innovations.
During her eight years on the NAPHIA board, including four as Chair, Laura led the creation and implementation of a five-year strategic plan ahead of schedule, doubled membership, and implemented key industry benchmarking and research initiatives.
Laura’s tenure as President of Chubb’s Digital Consumer Division saw her spearheading Blink by Chubb, a portfolio targeting Millennials and Gen Z with modern insurance solutions. Her strategic insights, innovative products, and brand development initiatives positioned Blink as a frontrunner in digital insurance.
As Principal at Gosling’s Leap, Laura advises startups and high-growth companies on profitability, strategy, and product management. Her consultancy includes guiding new pet insurance programs and advising on insurance structure and product design for various innovative sectors.
Laura is an investor and advisor at North Coast Ventures, a Cleveland-based investment firm focusing on early-stage technology companies. She also mentors female founders.
She has a bachelor’s in mathematics and an MBA from the Wharton School of Business at UPenn, where she graduated as a Siebel Scholar and Palmer Scholar. She is a Fellow of the Society of Actuaries and was named an Actuarial Pioneer by the Society of Actuaries for her work in pet insurance. Laura’s dedication to fostering vibrant organizational cultures and her commitment to excellence in the insurance industry make her a sought-after speaker and thought leader.