Chair – Membership Working Group
Rick Faucher is the Chief Business Development Officer of IHC Carrier Solutions, a member of the IHC Group, and is responsible for the pet insurance coverage offered and administered by Pets Best Insurance Services, LLC and underwritten by Independence American Insurance Company (IAIC), an A.M. Best A-rated carrier.
IAIC is a member of the IHC Group of companies. Rick is a member of the executive team in IHC Group’s fully insured division which brings pet insurance, dental, vision, hospital indemnity, limited medical, short term medical and critical illness products to the marketplace.
Rick has been with the IHC Group for 18 years, holding various executive positions in the areas of product management, sales, marketing and operations, including Chief Operating Officer at one of IHC Group’s administration companies. He brings over 30 years of experience in the insurance industry having started his career while in college in 1984 with WPS Health Insurance. After graduating with a degree in Economics from the University of Wisconsin-Madison, Rick joined Golden Rule Insurance Company selling insurance products to the brokerage community in Chicago. He went on to join Starmark’s group underwriting team, and then on to Celtic Life Insurance company where he held the position of Director of Marketing before joining the IHC Group.
Rick is a Fellow of the Life Management Institute and also holds the designation of Health Insurance Associate awarded by America’s Health Insurance Plans (AHIP).
A life-long pet parent, Rick is a resident of Phoenix, Arizona.
Chair, Event Working Group
Rob is the Co-Founder and Chief Pet Protector of Healthy Paws Pet Insurance and Foundation leading product development, insurance underwriting, strategic partnerships, customer care, and claims management.
Prior to forming Healthy Paws, Rob was the President & COO of Trupanion Pet Insurance. Rob also was the founder and CEO of OUM & Associates, a national liability insurance MGA for allied healthcare providers which was acquired by Aon in 1994. Rob began his career of over 30 years as an entrepreneur and insurance executive with General Reinsurance Corporation.
Rob graduated from Indiana University with a Bachelor of Science degree in Business Administration. Passionate about giving back to the community, Healthy Paws Foundation is a natural extension of Rob’s interests as he had also founded Partners in Education and Home Court NW, two non-profit organizations serving youths of Greater Seattle.”
Regulatory Working Group
Chris joined Pets Best Insurance in 2010 as Marketing Director. Shortly after, he was promoted to Vice President of Marketing, then Chief Operating Officer. In August of 2014, Chris was named President of Pets Best.
Chris started his career as a CPA at Big Eight firm, Coopers & Lybrand (now PWC). He then spent 18 years in the technology field at Fortune 50 Company, Hewlett-Packard (HP). During his time at HP, he held a variety of roles in accounting and finance, sales and business development, and marketing for their North America division.
The Boise native holds a bachelors’ degree from Idaho State University and earned a Master of Business Administration from the University of Oregon. Chris was a member of the Cross Country and Track and Field team during college, and continues to be a fitness enthusiast. He also enjoys motorcycling and is an avid woodworker. He and his wife of over 27 years, Nancy, are parents to two children. They are also pet parents to two spoiled dogs who frequent the Pets Best office; Attie, an 80-pound mixed breed, and Otto, a 10-pound Yorkie and Maltese mix.
Chair, Fraud-Prevention Working Group
Bob Capobianco assumed responsibility for American Modern’s pet health insurance partnership with Embrace Pet Insurance Agency in the spring of 2016. Bob has more than 30 years of insurance experience with national, regional, standard and specialty insurance carriers and holds a BA in Economics from Vanderbilt University, an MBA in Business Administration from Rollins College and CPCU, CIC and ARM designations. His background also includes experience in carrier sales, marketing, operations and strategy.
Bob looks to expand American Modern’s growth of pet health insurance within their Strategic Alliance carrier partnerships while continuing to support Embrace’s significant growth in the veterinary, breeder and shelter channels. He is an enthusiastic observer of the inner workings of the pet insurance marketplace and is active in the digital insurance and innovation space. He is already an Embrace pet parent as his wife insisted that their orange tabby Hank experience the Embrace promises firsthand.
Susan McManus is the Vice President of Pet Marketing and Strategic Initiatives at Nationwide. She is responsible for marketing and strategy for the pet insurance and pet healthcare financing. Sue was previously Vice President of Direct and Customer Solutions Marketing where she ran the marketing for Affinity, Employee Benefits, Specialty Insurance, and Banking. Prior to that, she led Digital Marketing at Nationwide for 5 years, where she was responsible for Internet strategy, content for nationwide.com, search marketing, social media, display ads, email, and Nationwide’s industry leading iPhone apps.
Since joining Nationwide in 1993, Sue has held a variety of positions in marketing, sales, IT, billing, operations, and business strategy development. She is a Phi Beta Kappa graduate of Wittenberg University and holds a master of applied statistics degree from The Ohio State University.
Sue and her partner are pet parents to 3 dogs (Bear, Jack, and Max), 1 cat (Snugs), and 3 backyard chickens (Rosie, Sunday, and Donut).