Program & Speakers

This year, the speakers for our Leadership Forum will help us look ahead and begin to explore the opportunities and challenges facing our industry over the next ten years. Our diverse slate of knowledgeable and highly-engaging experts will bring a fresh perspective to growing and advancing the PHI marketplace.

In addition, our comprehensive 2017 NAPHIA State of the Industry Report will provide more trending, deeper insight and expanded context on pet insurance in North America than ever before.

Powerful information, presented in an intimate setting, by thought leaders in the pet insurance and animal health fields – this is an event you won’t want to miss!

Tuesday, May 23 – Calavera Junior Ball Room/Zia Room
8:00 a.m. – 1:00 p.m Arrivals

Sightseeing, Golf on your own

Lunch on your own

1:00 p.m. – 5:00 p.m NAPHIA Board of Directors Meeting  (Calavera Junior Room)
6:15 p.m. – 8:00 p.m. Off-leash Welcome Cocktail Reception (Zia Room)
Wednesday, May 24 – Dreamcatcher Room
7:00 a.m. – 8:30 a.m. Breakfast on your own
8:00 a.m. – 8:30 a.m. Registration
8:30 a.m. – 8:40 a.m. Welcome: Opening Remarks
8:40 a.m. – 9:00 a.m. President’s Remarks
9:00 a.m. – 10:05 a.m. Harnessing the Human-Animal Bond for the Next 10 Years’ Growth
Steven Feldman, HABRI
10:05 a.m. – 10:30 a.m. Break
10:30 a.m. – 11:35 a.m. Parenting the Pet Parent – Growing Your Customer Family
Ed Shropshire, Aquarium Software
11:35 a.m. – 11:45 a.m. Breakout Session Details
11:45 p.m. – 12:15 p.m. Working Lunch (boxed lunch provided)
12:15 p.m. – 1:15 p.m. Breakout Session: Universal eClaims Solution
1:15 p.m. – 6:00 p.m. Networking – On your own
6:00 p.m. – 9:00 p.m. Dine Around
Thursday, May 25 – Dreamcatcher Room
7:00 a.m. – 8:30 a.m. Breakfast on your own
8:00 a.m. – 8:30 a.m. Registration
8:30 a.m. – 8:35 a.m. Welcome: Housekeeping
8:35 a.m. – 8:55 a.m. NAPHIA 2017 Vet Relations Initiatives
Steve Shell, Petplan Pet Insurance / Kristen Lynch, NAPHIA
8:55 a.m. – 9:45 a.m. NAPHIA State of the Industry Report
Christine Panet-Raymond, Willis Towers Watson
9:45 a.m. – 10:05 a.m. Break
10:05 a.m. – 11:10 a.m. What Pet Parents Really Want (and Why)
Deb Leon, whiskerDocs
11:10 a.m. – 11:20 a.m. Closing Remarks


*Details of the NAPHIA 2017 Leadership Forum are subject to change. Please check for updates.